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    ADDRESSBerkeley Square House, Berkeley Square, Mayfair, London, W1J 6BD
    +44 (0) 207 887 7607

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About Us

Terms and Conditions

We are here to guide you to make the right decision for you and your wellbeing. If you are considering an aesthetic change to your appearance, we know that it’s one of the most important and sensitive decisions you wish to make. Therefore you need to be certain that the medical advice you receive is informative to your best interests and that you are not rushed into making any decisions.

The below terms and conditions provide you with all advice and guidance when proceeding as a patient with Berkeley Square Medical.

These Terms and Conditions apply to the supply and conduct of all services by Berkeley Square Medical. In the event of an inconsistency between these terms and conditions and the contents of the literature provided by Berkeley Square Medical to the Patient or verbal discussion, these terms and conditions shall prevail.

These Terms and Conditions can be found at berkeleysquaremedical.com (About Us Section) and the Berkeley Square Medical Patient Guide.

Definitions and Interpretations

In these terms and conditions, the following words and expressions shall have the meanings respectively set against:

  • “BSqM” – Berkeley Square Medical
  • “Consent Form” – The consent form signed by the Patient consenting to the Relevant Treatment;
  • “Consultation” – An in-person appointment with a Relevant Practitioner;
  • “Cooling Off Period” – A stated amount of time in which a patient is not permitted to undergo their relevant treatment;
  • “Doctor” – A General Medical Practitioner being registered to practice with the General Medical Council;
  • “Non-Surgical Treatment “ – Treatment supplied by Berkeley Square Medical not being a surgical Procedure.
  • “Nurse” – A nurse registered to practice by the UK Nursing and Midwifery Council;
  • “Patient” – Any person who has entered or is contemplating entering into a contract for a Surgical Procedure or Non-Surgical Treatment with Berkeley Square Medical
  • “Patients Guide” – The pack of information so called to be provided to Patients by Berkeley Square Medical;
  • “Procedure” – A procedure to be procured by Berkeley Square Medical for a Patient of a surgical nature to be performed by a Surgeon / Doctor;
  • “Readmission Policy” – As set out in the Patient’s Guide relating to the re-admission of your surgical or non surgical procedure
  • “Refund Policy” – As set out in the Patient’s Guide relating to the refund of payments;
  • “Relevant Practitioner” – A Nurse, Surgeon or Doctor (as the case may be);
  • “Relevant Treatment” – The Procedure or Non-Surgical Treatment booked through Berkeley Square Medical carried out or to be carried out on the Patient by a Relevant Practitioner;
  • “Surgeon” – Means a medical practitioner being registered to practice with the General Medical Council.

Berkeley Square Medical Obligations

In providing a Relevant Treatment for a Patient, Berkeley Square Medical shall:

  • Ensure all procedures are only carried out by a surgeon on the specialist registrar as a Plastic Surgeon with the GMC UK or International equivalent;
  • Ensure non-surgical Treatments are carried out by a Relevant Practitioner;
  • Perform all procedures and relevant treatments at facilities registered and regulated by the UK Care Quality Commission (CQC);
  • Provide the patient with such information that can be reasonably expected to be necessary for the patient to understand the nature of the Relevant Treatment being offered and the risks and conditions normally associated with such Relevant Treatment.

Patient Obligations

  • The patient should be responsible for reading and understanding the Patients Booklet or information literature provide by us via print or digitally before and after their relevant treatment.
  • The patient should be responsible for reading and understanding any medical notes and consent forms provided during the journey of their surgery, from initial enquiry to the date of their relevant treatment.
  • Make payments on invoices as they fall due in relation to their relevant treatment.

Relationship With Relevant Practitioner

  • BSqM accepts no responsibility for matters which are covered within the professional responsibility of the relevant Practitioner or Doctor. All Surgeons and Doctors remain independent Medical Professionals.
  • The Relevant Practitioner is fully insured against claims for professional negligence on terms that BSqM reasonably considers are normal given prevailing market conditions at the relevant time with either the Medical Defence Union, the Medical Protection Society or another appropriate Medical Insurance organisation.
  • The Relevant Practitioner holds the necessary qualifications and registration in the UK.
  • The Surgeon or Doctor is registered with the GMC (General Medical Council) in the UK.

Without prejudice to the generality of above, the Surgeon or Doctor is solely responsible for deciding whether for not the Patient is suitable for the Relevant Treatment.

Payments Policy

  • The patient shall pay the costs of their relevant treatment(s) at times when they fall due. BSqM Refund Policy shall apply to all such payments. All fees for the Relevant Treatment(s) shall be paid in accordance with any payment schedule agreed with the Patient on the dates stated in their payment schedule. Payments for Relevant Treatments are currently exempt from VAT.
  • Any late/delayed payments or breach in the payment schedule of the patient may result in cancellation of their consultation or relevant treatment. The administration cost of any decision made by BSqM to cancel a patient’s consultation or relevant treatment due to late payment is set out in our Cancellation Policy below.

Rescheduling Policy

CONSULTATIONS / SURGEON APPOINTMENTS

Consultations with relevant practitioners may carry a consultation fee. Upon booking a consultation, if you subsequently decide to reschedule that date, an administration fee may apply. In cases where a patient reschedules their booked consultation giving:

  • More than 24 hours notice –No Charge
  • Less than 24 hours notice – an administration fee of £100
  • Non Attendance without notice – an administration fee of £100
  • These fees will be deducted from any payments already made by the patient or added to the cost of any rescheduled consultation.

 

PROCEDURES (SURGERY)

If your confirmation of surgery is made or confirmed less than 14 days before your proposed date of surgery, the terms mentioned below remain applicable.

Upon paying your deposit amount to confirm your surgery date, if there is a reschedule to that date, a rescheduling administration fee will apply. In cases where you reschedule your booked date for surgery giving up to:

  • 14 days or more notice – the administration fee is £50.00
  • 13 days to 3 days notice –  the administration fee is £400.00
  • 72 Hours or less – the administration fee is £950.00
  • These fees will be added to the total operation fee and will be payable prior to surgery.

Please note: This policy is not affected by Berkeley Square Medical’s 14 day “cooling off period”.

  • If you subsequently cancel rescheduled surgery, then Berkeley Square Medical’s refund policy will be applied based on the rescheduled period in both rescheduled and cancelled dates.
  • If you reschedule your surgery more than once, the full balance of your surgery will be payable upon any subsequent confirmation of a rescheduled date.

 

YOU ARE COVERED FOR:

Please note that if you are deemed unfit or unwell on the day of surgery as indicated by our nursing team, Anaesthetist or Surgeon, your surgery will be fully rescheduled at no charge. You will be required to provide a medical note from your GP or be assessed at the hospital on the day of your procedure.

 

YOU ARE NOT COVERED FOR:

This does NOT include postponement of surgery from being unfit for surgery due to you not following pre-surgery requirements e.g. when you are advised to stop eating/drinking or taking certain medication for the day of surgery and these are not adhered to.

 

Cancellation Policy

CONSULTATIONS / SURGEON APPOINTMENTS

Consultations with relevant practitioners may carry a consultation fee. Upon booking a consultation, if you subsequently decide to cancel that date, an administration fee may apply. In cases where patient cancels their booked consultation giving:

  • More than 24 hours notice –No Charge
  • Less than 24 hours notice – an administration fee of £100
  • Non Attendance without notice – an administration fee of £100
  • These fees will be deducted from any payments already made by the patient or added to the cost of any rescheduled consultation.

 

PROCEDURES (SURGERY)

If you cancel your surgery, or due to late payments, your procedure has been cancelled by BSqM, any consultations fees are non-refundable. Berkeley Square Medical will also charge or retain the following administration costs if cancellation is within the following time periods:

If cancellation of your surgery is:

  • 14 days or more before surgery – £400.00
  • 13 to 7 days before surgery – £950.00
    6 days up to and including the start time of the surgery – 100% cost of your surgery

 

Refund Policy

  • If you originally paid the fees by credit or debit card you will be refunded on the same card or paid via bank transfer directly to your account.
  • If you originally paid by cash or cheque the refund will, in both instances, be refunded via a bank transfer.
  • All refunds are processed within 21 days from the agreement to any refund with the patient.
  • Any refunds due which are not claimed within 12 months of the final payment will be forfeited.

Pre-Operative Care

Tests, Investigations,- Any tests, investigations indicated by our clinical team or surgeon are included in the cost of your surgery invoice. Should you cancel your procedure, the costs of any tests or investigations will be charged at the applicable cost.

Post-Operative Care

Tests, Investigations  – Any tests, investigations indicated by our clinical team, within the first 28 day period following surgery, will be provided free of charge. Any care commenced during this period will be continued on this basis as deemed necessary by the clinical team and our surgeon.

Consultations, Reviews – Any follow-up consultations with your Surgeon are always included in the cost of your surgery.

A cost of £50.00 will be payable if you fail to attend any of your appointments without giving notice before the appointment time.

Post-operative review appointments with the clinic nurse will be provided in line with the post-operative care regime for your procedure, or as your recovery dictates. No further appointments are required unless clinically indicated.

Review appointments with your surgeon will be provided in line with the post-operative care regime for your procedure, or as your recovery dictates. There will be a fee for surgical consultations outside of our readmission period which is 2 years after surgery.

WHATSAPP AFTERCARE SERVICE

The WhatsApp Service is an instant Messaging Service for sending messages or photos after normal clinic hours for medical assistance.

  1. This service is 24 hours a day available to patients for the first 8 weeks after their surgery only.
  2. The WhatsApp service is only for medical questions relating to your recovery and aftercare.
  3. This service is not provided for arranging appointments, requesting medical notes/letters or new patient referrals.

Any requests in Point-3 of this section (WhatsApp Aftercare Service) may not be attended to if requested by WhatsApp. Please contact Berkeley Square Medical on 02078877607 or by email at info@berkeleysquaremedical.com for all other queries.

Re-Admission Policy

For up to 2 years after your procedure If, after your operation (allowing 12 months for your whole recovery process to be completed), you and your surgeon agree that further surgery (as part of the original procedure) is necessary to correct an unforeseen result outside of those listed in your consent to surgery document, Berkeley Square Medical will provide all surgical and hospital services, and nursing care free of charge. If however, your surgeon decides that the results of a surgical procedure are acceptable within the normal limits of surgery, and a further surgery can NOT guarantee a significant improvement on your results then further surgery at no cost may not be possible.

After 2 years, Berkeley Square Medical’s usual full fees will apply.

Please note:

  • Berkeley Square Medical will not provide continuing surgery at special rates where the results of the surgery originally provided has been affected by changes in the life style, illness or the natural ageing process.
  • Or where the original surgeon is not available Berkeley Square Medical reserve the right to review the basis upon which any additional surgery is provided.
  • This policy may be affected if the patient moves away from the area in which they lived when the original surgery was provided.
  • This policy may be affected if a patient fails to attend review appointments or follow advice and guidance as indicated by our clinical team.

Access To Medical Records

  1. Patients may request to view their medical records, a member of the medical team must be present
  2. Patients wishing to request a copy of their medical records should expect their records within 21 days of request.

 

  • Medical Referral – £0.00 (When Related to Your Surgery)
  • Medical History – £0.00
  • Medical Leave Letters – £25.00
  • Surgery Notes – £40.00
  • Surgery and Theatre Notes – £60.00

 

Our Complaints Procedure

As a Clinic that takes absolute pride in patient care during the completion and aftercare of your treatment, please feel free to raise any concerns with any member of our Hospital nursing team or supporting staff who are there to assist you.

The Hospital – 64 Harley Street Private Hospital is regulated by the Care Quality Commission (CQC). If you are unhappy with any aspect of your treatment or care, please contact your patient relations team or the hospitasl manager who will assist in resolving any concerns.

If you wish to make a formal complaint, you should do so, in writing, to:

Berkeley Square Medical, Berkeley Square House, Berkeley Square, Mayfair, London, W1J 6BD

The complaint is investigated in line with company policy.

  • Written complaint acknowledged within 7 working days
  • Formal response made within 28 days

All patient satisfaction is monitored through the clinical governance process.

Data Protection

  • BSqM processes data relating to Patients in connection with the Relevant Treatment provided to those Patients in accordance with these terms and conditions
  • BSqM wishes to disclose data relating to Patients to the Surgeons, Doctors and Nurses in the course of the Relevant Treatment and BSqM wish to have the consent of the Patient to such disclosure.
  • The patient is deemed to consent to the disclosure of sensitive personal data by BSqM to Surgeons, Doctors and Nurses for the purpose of discussing the Patients Treatment.
  • The Patient acknowledges that BSqM is obtaining this consent for themselves in order that they may comply with the provisions of the Data Protection Act 1998.

Legal Jurisdiction

  • The service provided by BSqM and the Relevant Practitioners shall be governed by the laws of England and Wales, whose courts shall have exclusive jurisdiction.

 

 

COPYRIGHT © BERKELEY SQUARE MEDICAL 2017. ALL RIGHTS RESERVED.

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