We are here to guide you to make the right decision for you and your wellbeing. If you are considering an aesthetic change to your appearance, we know that it’s one of the most important and sensitive decisions you wish to make. Therefore you need to be certain that the medical advice you receive is informative to your best interests and that you are not rushed into making any decisions.
The below terms and conditions provide you with all advice and guidance when proceeding as a patient with Berkeley Square Medical.
These Terms and Conditions apply to the supply and conduct of all services by Berkeley Square Medical. In the event of an inconsistency between these terms and conditions and the contents of the literature provided by Berkeley Square Medical to the Patient or verbal discussion, these terms and conditions shall prevail.
In these terms and conditions, the following words and expressions shall have the meanings respectively set against
In providing a Relevant Treatment for a Patient, Berkeley Square Medical shall:
Without prejudice to the generality of above, the Surgeon or Doctor is solely responsible for deciding whether for not the Patient is suitable for the Relevant Treatment.
The minimum age for any consultation and surgical procedure is 18. Patients under 18 who are treated, must have previously provided a letter by their GP allowing the cosmetic procedure to be completed as well as parental involvement.
PERIOD OF REFECTION
Cosmetic surgery is a purely elective procedure and careful consideration should be given to both the potential benefits and the risks, before making a decision to proceed. Berkeley Square Medical fully respects your decision, and we do not admit patients for surgery any less than 14 from their first meeting with their surgeon (1st Full Consultation). The 14-day window includes your 3 day “cooling off “Period.
THE CONSENT FORM AND WHAT IT MEANS
The consent form is designed to ensure that before your operation you and your surgeon are fully agreed as to the procedure and results that has been planned for you and that you understand all the potential benefits and complications. You will not be able to proceed unless this form is completed on the day of your surgery.
PAYMENT OF YOUR SURGERY
Your date and time of surgery is only confirmed by a payment of £500.00 deposit (This amount may include any consultation fee previously paid). The balance of your surgery is payable no less than 14 days before your surgery date. Late payments may result in cancellation or rescheduling of your surgery. Rescheduling costs may apply, please see our Rescheduling Policy.
If your confirmation of surgery is made or confirmed less than 14 days before your proposed date of surgery, the terms mentioned below remain applicable.
Deposit / Surgery Fees:
If you cancel your surgery, any consultations fees are non-refundable. Berkeley Square Medical will also charge or retain the following administration costs if cancellation is within the following time periods:
If you cancel your surgery:
YOU ARE COVERED FOR:
Please note that if you are deemed unfit or unwell on the day of surgery as indicated by our nursing team, Anesthetist or Surgeon, your surgery will be fully rescheduled at no charge. You will be required to provide a medical note from your GP or be assessed at the hospital on the day of your procedure.
YOU ARE NOT COVERED FOR:
This does NOT include cancellation of surgery from being unfit for surgery due to you not following pre-surgery requirements e.g. when you are advised to stop eating/drinking or taking certain medication for the day of surgery and these are not adhered to.
Please note that if you are deemed unfit or unwell on the day of surgery as indicated by our nursing team, Anaesthetist or Surgeon, your surgery will be fully rescheduled at NO CHARGE.
This does NOT include being unfit for surgery due to you not following pre-surgery requirements e.g. when you are advised to stop eating/drinking or taking certain medication for the day of surgery and these are not adhered to.
Tests, Investigations,- Any tests, investigations indicated by our clinical team or surgeon are included in the cost of your surgery invoice. Should you cancel your procedure, the costs of any tests or investigations will be charged at the applicable cost.
Tests, Investigations – Any tests, investigations indicated by our clinical team, within the first 28 day period following surgery, will be provided free of charge. Any care commenced during this period will be continued on this basis as deemed necessary by the clinical team and our surgeon.
Consultations, Reviews – Any follow-up consultations with your Surgeon are at no additional costs. A cost of £50.00 will be payable if your cancellation is made less than 48 hours before your appointment or you fail to attend.
Any cancellations or rescheduled appointment made 48 hours or more from your appointment date will be at no charge.
Post-operative review appointments with the clinic nurse will be provided in line with the post-operative care regime for your procedure, or as your recovery dictates. No further appointments are required unless clinically indicated.
Review appointments with your surgeon will be provided in line with the post-operative care regime for your procedure, or as your recovery dictates. There will be a fee for surgical consultations outside of our readmission period i.e. 3 years after surgery.
For up to 3 years after your operation If, after your operation (allowing 12 months for your whole recovery process to be completed), you and your surgeon agree that further surgery (as part of the original procedure) is necessary to correct an unforeseen result outside of those listed in your consent to surgery document, Berkeley Square Medical will provide all surgical and hospital services, and nursing care free of charge. If however, your surgeon decides that the results of a surgical procedure are acceptable within the normal limits of surgery, and a further surgery can NOT guarantee a significant improvement on your results then further surgery at no cost may not be possible.
After 3 years, Berkeley Square Medical’s usual full fees will apply.
In line with current legislation and company policy:
A full copy of our policy on patient access to medical records is available via your local clinic.
Patient Administration Fees are our applicable fees for any documentation submitted for a patient or on behalf of a patient to a third part i.e. Employer that the patient requires.
As a Clinic that takes absolute pride in Patient care during the completion and aftercare of your treatment, please feel free to raise any concerns with any member of our Hospital nursing team or supporting staff who are there to assist you.
The Hospital – 64 Harley Street Private Hospital is regulated by the Care Quality Commission (CQC). In the event that you are unhappy with any aspect of your treatment or care, in line with our verbal complaints procedure, please contact your patient relations team or the branch manager who will assist in resolving any concerns.
If you wish to make a formal complaint, you should do so, in writing, to:
Berkeley Square Medical, Berkeley Square House, Berkeley Square, Mayfair, London, W1J 6BD
The patient concerned MUST sign all correspondence. The complaint is investigated in line with company policy.
You may also express any concerns about our hospital facility at 64 Harley Street, London, W1G 7HB, in writing to the Care Quality Commission at:
Care Quality Commission (CQC)
Newcastle upon Tyne, NE1 4PA
All patient satisfaction is monitored through the clinical governance process.